Frequently Asked Questions
What happens in our initial couples session?
We have the first session together and then we have a session each individually. We then come back together to work through helpful tools for communication and the best ways forward for you both
What happens if I cancel an appointment?
To ensure everyone receives timely support, I have limited availability each week.
If you need to reschedule or cancel your appointment, please provide at least 48 hours’ notice. This allows me to offer the slot to another client.
Appointments cancelled with less than 48 hours’ notice will incur full payment, respecting our commitment to your well-being and our mutual time.
How can I pay for my appointments?
Sessions can be paid via BACS(bank transfer) on the day of the session. Subsequent sessions can also be paid by BACS and will need to be transferred to my account on the day of our session.
Are all of our appointments confidential?
Your counselling sessions are confidential within the service and this confidentiality will apply to any records in accordance with the Data Protection Act.
All counsellors are required to be in supervision, and I will take relevant issues from the counselling relationship into supervision. In supervision, I will take care to preserve clients’ anonymity. In exceptional circumstances, confidentiality may be broken. The circumstances could include:
Where you as a client give consent for the confidence to be broken.
Where I feel it is appropriate to consult with or involve other professionals such as your GP in circumstances where there is a risk of harm to you or to a third party. In such cases, I will aim to discuss any action with you first and seek to gain your co-operation.
Where in extreme cases I am legally compelled by a court of law.
Where statutory law requires me to inform the relevant authorities (such as terrorist activities, drug trafficking, or abuse of a child or vulnerable adult).
How do I book a session with you?
Once you have decided you would like an appointment with me, I will ask if you can make a daytime appointment or if you would require evenings. Once we have agreed on a convenient time, you can then book your session here or send me an email and I can book it for you.
You do not need to pay until the day of the session.
Hours of work
I am currently seeing clients in person at the following address in Bath on: Mondays and Tuesdays
The Practice Rooms, 26 Upper Borough Walls, Bath BA1 1RH
and via zoom on: Wednesdays and Fridays
If anything is unclear, then please ask; I am here to help, I offer a 15-minute consultation on the telephone to help you decide if you would like to work with me.
If you do not wish to have a chat on the phone, please send over a day or time that is convenient for you and I will email back a confirmation or another possible time.
Contact Me
You can contact me by Telephone/text – 07846477726 Messages will be answered as soon as possible.
Email: paul@pauljamescounselling.co.uk
Or by visiting the contact me page